Frequently Asked Questions.
01. The order
We always recommend validating your Delta 8 Carts Official’s products on our website to ensure authenticity. If it does not validate, there is a great possibility your product is fraudulent. Stay safe, by only purchasing your cannabis products from a licensed retailer. When you validate your product, you will activate our “no hassle” limited warranty.
How long does shipping take?
We offer fast and free shipping on all orders. Expect your delivery within 3-5 business days.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways. The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
First, make sure you validate the product to make sure you have not fallen victim to a scam by visiting our official Product Validation page. Please note all our official products’ packaging will have COAs on the side to reflect testing. You can also view testing results on our website under the Product Test Results section.
SIGNATURE LINE:
Our Signature Line features pure, potent live resin infused distillate. We reintroduce cannabis derived terpenes and natural fruit derived terpenes to enhance the overall flavor and experience.
LIVE RESERVE LINE:
Our Live Reserve line is a mixture of high terpene extract and melted diamonds. This retains the natural flavor profile of the strain while maintaining the high potency you expect from Delta 8 Carts.
To coordinate a product exchange, please reach out to our Support Team at sales@delta8carts.us with the following information:
- Contact information including: name, phone, mailing address
- Name of licensed retailer & location purchase was made at
- Strain name and type of product (600mg all-in-one, 1000mg tank, etc.)
- Photo of packaging, product and scratched off validation sticker
02. Shipment
Do you offer a money-back guarantee?
Yes! We offer a 30-day money-back guarantee on all our products, no questions asked. If you’re not satisfied, contact us at returns@delta8carts.us.
What’s the best way to use a disposable vape?
Simply inhale to activate the device! No buttons or settings—just smooth, flavorful hits every time.
How do I return a product?
Contact our support team at returns@delta8carts.us within 30 days of your purchase, and we’ll guide you through the return process.
03. Device
It is best to store your device at room temperature and avoid exposing the device in excess heat or in excess of 95 degrees. You should always store your device in the upright position.
NOTE: the Delta 8 Carts Battery’s packaging doubles as a carrying case that’s a great place to store your device after every use.
First, remove the tank from the battery. Next, on the underside of the tank, pull out the oval shaped positive pin a couple millimeters to exceed surrounding metal. Finally, reattach the tank to the battery and retry, the blinking should stop.
We highly recommend using our battery as our hardware was created to work in perfect unison with one another. If you choose to use a different 510 thread battery, there are a couple of reasons why it may not work:
1.) If your battery is an “air drawn” activated battery, one that does not have a button, it will NOT work. Our tank has the air holes exposed and will not activate an air drawn battery.
2.) Some batteries push up our positive pin, if so, please pull out the pin on your 1000mg tank to allow for proper contact to your battery. Do not tighten the cartridge too hard onto the battery.
3.) Our tank is larger, and sometimes DO NOT fit other 510 batteries and therefore not creating a connection. You will get a blinking light on your battery if this is the case.
4.) Some other batteries are too weak to power our larger device, and will not work correctly. You may get a little bit of smoke but not the full Delta 8 Carts’ experience. All batteries used with the Delta 8 Carts Tank should be at least 3.7v.
We want you to get the full power and experience of a Delta 8 pen. We suggest using our battery but most 510 batteries will work.
04. The order
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
When will I receive the invoice for my order?
05. Returns, exchanges and complaints
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
When will I receive the invoice for my order?
Still have questions? Contact us at sales@delta8carts.us or call us at +1 (610) 719-3376.